Friday, December 30, 2011

Lack of customer focus ...

This is a rant, nothing technical about it, but about my experience of spending money and yet not getting the goods that was promised. In some parts of the world, this is also called pick-pocketing.

1. I work for a IT services company for my livelihood - and we are always on alert to ensure that our customers do not have any issue/trouble because of the code that we give; nor they have any complaint about any bad behaviour of a team member. May be, living in IT Services company in India is not a good idea, as you tend to expect others in India too have similar behaviour like you and have customer focus.

2. Govt. agencies are corrupt to core - even when you pay, things do not work. Now there is a toothless wonder called Anna is making some noise and capturing the imagination of the world. Can he solve the issues of an ordinary person who has to face the traffic cop and lessens his burden for a "maamool"???? NO...

3. Airlines is another story here... you never know when your flight is cancelled or when your next "arranged" flight is... after paying through your nose to fly, you get to be treated like a piece of "you know what"

4. Hospitality and Hotels - a criminal wastage of money... you pay for something called 3-Star and end up living with out hot water or power in night...

5. Roads - a drive is enough to understand the pathetic state ... TOLL is collected - for what?? to wait in traffic jam!!!!

Any way, all in all, Mera bharath mahan!!!

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